Support

GapDon — real-time voice translation. We usually reply within 2–3 business days.

Delete your account and data

You can ask us to permanently delete your GapDon account and everything stored with it. You do not need the app installed to make the request.

How to request deletion

1. Send an email to shaxriyortursunaliyev17@gmail.com from the email address you signed in with.
2. Use the subject line “Delete my GapDon account”.
3. We verify the request, delete the data, and confirm by email.

Deletion is completed within 30 days of a verified request.

What gets deleted

• Your account and profile (name, email, photo, sign-in identity).
• All translation sessions: recognized text, translations and stored audio.
• Your app preferences (language, speech speed, voice).
• Your push-notification token.

What we keep

• Anonymous, aggregated analytics that can no longer be linked to you.
• Security logs, for up to 90 days, where we are required to retain them to prevent abuse.

Deletion is permanent — deleted conversations cannot be restored.

Frequently asked

Why does GapDon need the microphone?

Translation works from your speech, so the app captures audio while a session is running. It does not listen in the background, and nothing is recorded when no session is active.

Why does the other person's translation come from the loudspeaker?

That is intentional. What you say is played out loud in their language, and their reply is played back privately in yours — so a single phone can carry the conversation both ways.

Sign-in isn't working

Check your internet connection, make sure the app is up to date, and try again. If it still fails, email us with a screenshot of the error and we will look into it.

Can I delete a single conversation instead of my whole account?

Yes — email us the request and we will remove the specific sessions you name.

See also our Privacy Policy.